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Lock & Mercer

Hana Suzuki

Delivery

Hana Suzuki runs delivery, which mostly means refusing to let a launch happen with nobody on the hook for it.

The studio offers two honest endings to a project. Hand over to a team the client has hired, with the runbook written and an owner named. Or keep operating it. The third ending, where a site goes live and everyone disperses, is the one that produces a support inbox nobody reads and a certificate nobody renews.

The rest is sequencing and saying no to dates. A deadline with a real reason gets planned around. A deadline invented to create pressure gets named as one.

Works from Osaka.

Hana Suzuki, Delivery
Role
Delivery
Company
Lock & Mercer
Based in
Osaka, Japan

Responsible for

Runs the engagements. Sequencing, handovers, and making sure somebody is named as the owner of every launch.

The rest of the team